Published on 04, Apr 2023

Las Vegas, Nevada–BrainCX, a digital outsourcer and customer operations company is thrilled to announce its presence at the upcoming Call & Contact Center Expo on April 26th. The company's CEO Tariq Alinur will be speaking and sharing his over 30 years of experience with the audience of attendees. Tariq will share his expertise on the importance of personalizing and simplifying CX through video chat. In addition to this speaking opportunity, BrainCX is planning to launch the company’s new digital engagement platform, VoviCX which will allow companies to "kill the Toll Free Number '' by offering Voice, Chat, and Video Chat support from their website and mobile application.

BrainCX is a team of BPO experts, AI engineers, and Customer Experience operatives that  has been working within the customer service and outsourcing industry for over 75 years. This upcoming expo will be a prime opportunity for the company to unveil what it has been working on this past year, especially with the rise of Artificial Intelligence being integrated into several industries. 

As the VoviCX platform prepares to launch, the CEO is excited to have the chance to debut this new technology to a crowd of like minded businesses and individuals. VOVI will be the world's first Certified 360 Digital Engagement and Contact Center Routing Platform. 

“As we look to the future,” Tariq Alinur says,  “BrainCX is poised for significant growth in the customer experience industry. Our projections show a 25% annual growth rate over the next five years, driven by our focus on leveraging AI and digital engagement platforms for routine transactions, and personalized live human support for complex interactions.” 

The potential on the market for VoviCX is expected to be high, as the customer experience industry is projected to reach $23.6 billion by 2025. As the company continues to expand their services and build stronger connections with their clients, BrainCX projects a 40% increase in their client base over the next five years, utilizing the VoviCX platform. 

With the upcoming Call & Contact Center Expo on April 26th, the launch of VOVI hopes to be the next step forward in technological advances for BrainCX. 

BrainCX is a digital outsourcer and customer operations company that has been in the industry for over 75 years. With a team of BPO experts, AI engineers, and Customer Experience operatives, the business is excited for the launch of their newest communications platform, VoviCX at the upcoming Call & Contact Center Expo on April 26th.

Tariq Alinur

tariq.alinur@braincx.com