Published on 24, Mar 2023

Las Vegas, Nevada–With technology and communications advancing so widely on a global level, BrainCX, a digital outsourcer and customer operations company is excited to announce its presence at the upcoming Call & Contact Center Expo on April 26th, where the company’s CEO, Tariq Alinur will speak on the importance of personalizing and simplifying CX through video chat.

With over 30 years of experience in CX and digital transformation, Alinur is optimistic about sharing the launch of his company’s newest platform VoviCX, which will aim to transform customer engagement and improve customer satisfaction. VOVI will allow companies the ability to "kill the Toll Free Number '' by offering Voice, Chat, and Video Chat support from their website and mobile application.

A Brit by birth, American by choice, and an Expat that has lived across the globe, Tariq Alinur has been working in the CX field long enough to know the necessity for a good customer operations platform. He is on a mission to help the CEOs and CMOs of the world’s most impactful brands, understand the value of an excellent customer experience that will drive bottom-line growth, customer acquisitions, brand loyalty, and staff retention through the application of more innovative and often more cost-effective customer experience solutions.

The audience of attendees present at this upcoming expo are in for a treat as Tariq will share his expertise and knowledge regarding the use of video chat for the customer experience industry. As CEO of BrainCX, the speaker is looking forward to discussing new ways to help other businesses maintain a high quality of customer service. 

“As we look to the future,” Tariq Alinur says,  “Braincx is poised for significant growth in the customer experience industry. Our projections show a 25% annual growth rate over the next five years, driven by our focus on leveraging AI and digital engagement platforms for routine transactions, and personalized live human support for complex interactions.” 

The potential on the market for VoviCX is expected to be high, as the customer experience industry is projected to reach $23.6 billion by 2025. As the company continues to expand their services and build stronger connections with their clients, BrainCX projects a 40% increase in their client base over the next five years, utilizing the VoviCX platform. 

BrainCX is a digital outsourcer and customer operations company that has been in the industry for over 75 years. With a team of BPO experts, AI engineers, and Customer Experience operatives, the business is excited for the launch of their newest communications platform, VoviCX at the upcoming Call & Contact Center Expo on April 26th.

Tariq Alinur

tariq.alinur@braincx.com